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FAQs

ORDERS
We require 50% deposit to begin production and 50% balance prior to release of goods. We accept payment via check, wire, or credit card (credit card payments require an additional 3.5%).

For all order inquiries, please contact us at info@m-material.com.

 

CUSTOM
All of our pieces are handmade to order and can be customized in terms of dimension, material combination and cement color ways. Our studio is also capable of fully bespoke pieces.

 

FINISHES
Due to the handmade nature of our work, variations in color and texture are to be expected.

 

LEAD TIMES
Lead times vary based on size of order and current production schedule, but generally range between 4 – 12 weeks. Lead time begins with receipt of deposit payment.

 

SHIPPING & DELIVERY
We ship internationally.

 

RETURN POLICY
Unfortunately, we are unable to accept returns or offer refunds, exchanges or credits.